Contact
Support, security, and legal inquiries.
Typical response: 1–2 business daysInclude: tenant + job/order IDFor bugs: steps + screenshot
Support
Sign-in, access, part orders, exports, workflow issues.
No public support email configured
Contact your organization administrator for support and routing.
Security
Report suspected vulnerabilities or incidents.
No public security email configured
For security issues, contact your organization administrator to route the report appropriately.
Legal
Requests related to Terms, Privacy, or compliance.
How to route legal requests
Email support and include “Legal” in the subject line. Include your Franchise/tenant and a clear description of the request.
Before you send a message
This saves time on back-and-forth.
- Identify your tenant (Franchise) and your role (Installer/Admin/etc.).
- Include IDs where possible (job ID, order ID, part/order number).
- For errors, paste the exact message and what you were doing when it happened.
Related pages
If you’re reporting a bug, include exact steps and what you expected to happen. If you’re reporting a security issue, avoid sharing sensitive data.